Last updated: 10.10.2024
1. Introduction
Kiip.store («we», «us», «our») respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and safeguard your personal data when you visit our website Kiip.store, use the Kiip.app or make purchases through our store. By using our services, you agree to the collection and use of information as outlined in this policy.
2. Information we collect
To provide our services and enhance your experience, we collect the following types of information:
a) Personally identifiable information (PII):
- When you make a purchase: We collect personal data such as your name, billing address, shipping address, email address, phone number and Kiip.app account when you make a purchase on Kiip.store.
- When you register for Kiip.app or join a waitlist: We may collect your email address to send you updates and exclusive offers.
b) Non-personally identifiable information:
- We automatically collect certain information when you visit our site, including IP addresses, browser type, operating system, referral source, pages visited and the date and time of access. This information helps us improve our services and is used for analytics and marketing purposes.
c) Cookies and tracking technologies:
We use cookies and similar tracking technologies to enhance your experience on our website and to support marketing efforts. Cookies allow us to:
- Track your interaction with our website and services (via Google Analytics).
- Measure and optimize ad performance (via Google Ads).
- Personalize your experience and make shopping easier (via WooCommerce functionality).
You can manage your cookie preferences in your browser settings. However, disabling cookies may affect the functionality of our website.
3. How we use your information
We use the information we collect for the following purposes:
- To process orders: We use your personal data to process orders placed through our store.
- To improve our services: We analyze data (including cookie data) to improve the performance, functionality and user experience of our website and services.
- To communicate with you: We send transactional emails, order confirmations, updates and promotional materials if you have opted in for marketing communications.
- For marketing and advertising: We use your data to serve relevant ads through Google Ads and other advertising platforms.
- For legal and security purposes: We may process your data to comply with legal obligations, prevent fraud and protect our website and services.
4. Sharing of information
We do not sell, rent or trade your personal information. However, we may share your data with trusted third parties who assist us in delivering our services:
- Payment processors: We share payment data with third-party payment processors (such as Stripe or PayPal) to process transactions securely.
- Shipping partners: We share shipping information with logistics providers to fulfill and deliver your orders.
- Analytics and advertising services: We use third-party services like Google Analytics and Google Ads to analyze data and run targeted marketing campaigns.
All third-party service providers are required to comply with data protection regulations and to handle your information securely.
5. Cookies and tracking technologies
Our website uses cookies for various purposes, including:
- Necessary cookies: These are essential for the operation of our WooCommerce store (e.g., to remember items in your cart).
- Performance cookies: We use these cookies to track site usage and performance through Google Analytics.
- Advertising cookies: Google Ads cookies help us show relevant ads based on your browsing behavior. These cookies also allow us to track ad performance.
You can opt-out of certain cookies through your browser settings.
6. Your rights
As a user, you have the following rights regarding your personal data:
- Right to access: You can request access to the data we hold about you.
- Right to rectification: You can request corrections to any inaccurate or incomplete data.
- Right to deletion («Right to be Forgotten»): You can request that we delete your personal data, subject to legal retention requirements.
- Right to restriction of processing: You can ask us to limit the use of your data in certain circumstances.
- Right to data portability: You can request a copy of your data in a machine-readable format.
- Right to withdraw consent: If you have given consent for specific processing activities, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at [support email].
7. Data retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we retain order information for tax and legal reporting purposes.
8. Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the «Last Updated» date at the top will be revised. You are encouraged to review this policy regularly to stay informed about how we protect your personal data.
10. Contact us
If you have any questions or concerns regarding this privacy policy or how we handle your data, please contact us at:
Kiip.app AS
Norway
Email: we_support_you [at] kiip [dot] app